Introducing Interactive Care Reviewer (ICR), By Anthem Blue Cross available on Availity

Anthem Blue Cross launches a new secure, online provider utilization management tool - register today!

With ICR, your practice can now initiate precertification requests online more efficiently and conveniently. Our new tool offers a streamlined precertification process, using cutting-edge IBM Watson™


 technology. Access our ICR via Availity Web Portal to request outpatient procedures* for many members covered by Anthem Blue Cross plans.

Here are just a few benefits and efficiencies your office may experience: Reduces the need to fax - Submit online precertification requests without the need to fax medical records. ICR allows both text detail and photo and image attachments to be submitted along with the request. No additional cost  -You get access to a no-cost solution that's easy to learn and even easier to use. Access almost anywhere - Submit your requests from any computer with internet access. For optimal viewing, you must have a browser that supports 128-bit encryption, including Internet Explorer 8, Chrome, Firefox or Safari. Comprehensive view of all precertification requests - You have a complete view of your UM requests submitted online, including status of your requests with views of case updates. How does a provider gain access to our Interactive Care Reviewer (ICR)? Access our ICR tool via Availity's Web Portal. If your organization has not yet registered for access, go to www.availity.com and click on Register Now. If your organization already has access to Availity's Web Portal, your Primary Access Administrator can grant you access to Authorizations and you can start using our tool right away. How can providers learn more about our Interactive Care Reviewer (ICR) tool? Attend informational webinars to learn more about the features and benefits of our new tool and how to navigate within it. Our FREE webinars provide you with an overview of our ICR tool or give you in-depth training on utilizing our ICR's many features. To register, click here or go to https://www144.livemeeting.com/lrs/1100001891/Registration.aspx?pageName=83vbvn5cvr00ngx4 What's next? Future planned enhancements to our tool include: Precertification of inpatient medical stays. Expand the use to incorporate additional procedures. Who can providers contact with questions? Click here to view FAQs. For questions regarding our ICR or on access via Availity, call Availity Client Services at 800-AVAILITY (800-282-4548) or e-mail questions to support@availity.com. Availity Client Services is available Monday - Friday,5 a.m. to 4 p.m. PST (excluding holidays) to answer your registration questions. *Note: ICR is not currently available for Medicare Advantage, Medicaid, FEP, BlueCard®, and some National Account members; requests involving Behavioral Health or transplant services; or services administered by AIM Specialty Health SM. For these requests, follow the same precertification process that you use today. Courtesy of: Anthem Blue Cross and Availity.com

Availity, an independent company, provides claims management services for Anthem Blue Cross.